FAQ

Are the products authentic and guaranteed?

Yes, all our products are 100% authentic and guaranteed. You will find the company logo on the product itself as well as on its packaging.

Yes, you can contact us to place a special order, and we will do our best to provide it as soon as possible. Email: management@decoration-one.com WhatsApp: +962-79-9827755

Yes, most products come with an official warranty. The duration varies depending on the type of product and manufacturer, usually between one and two years.

Yes, discount codes are published at the top of the homepage when available. New subscribers to our monthly newsletter also receive a special discount.

Within Amman: 1 to 5 hours. Within Jordan: 1 to 2 days. Air shipping: depends on the destination country, usually 3 to 7 business days. We offer air shipping through multiple companies such as Aramex and DHL, based on customer preference.

No, shipping costs do not include customs duties or sales taxes of the destination country. The shipping company will contact the customer directly for payment.

This policy applies to purchases made in Jordan only. Returns or exchanges are accepted within 14 days of purchase, provided the product is unused and in its original condition. For shipped products, please refer to the shipping return policy. Email: customer.service@decoration-one.com WhatsApp: +962-79-9827755

This option applies to purchases made in Jordan only. You may return the product within the allowed period, as long as it is unused and in its original packaging. For shipped products, please refer to the shipping return policy. Email: customer.service@decoration-one.com WhatsApp: +962-79-9827755

This applies to purchases made in Jordan only. In some cases, returns may be free of charge depending on the reason. For shipped products, please refer to the shipping return policy.

Refunds are usually processed within 5 to 10 business days after receiving the returned product.

Exchanges apply to purchases made in Jordan only. You may exchange the product if the alternative is available and pay the difference if applicable, provided the returned product is unused and in its original condition. For shipped products, please refer to the shipping return policy.

Phone: +962-79-9827755 Email: customer.service@decoration-one.com Live chat available on our website

Yes, most products come with a manual that explains storage and cleaning instructions. Additional guidance is available upon request.

Yes, we have a dedicated after-sales service team. You can reach them at: Phone: +962-79-9827755 Email: customer.service@decoration-one.com

Yes, we offer seasonal promotions and special discounts throughout the year. These are announced via our website, monthly newsletter, and Instagram page.

Yes, we continuously update our product range to provide the latest designs and releases.

Yes, we provide special discounts for bulk or wholesale orders. Please contact us for a customized quotation: management@decoration-one.com customer.service@decoration-one.com info@decoration-one.com

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